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6 Burke Street, Kensington B
Randburg, Johannesburg, 2194, South Africa
010 142 1380

Frequently asked questions

When will my order be shipped?

The average lead time between order preparation and courier handover is between one (1) to three (3) business days. These lead times depend on the products availability and the product's location. For more information, please refer to our Shipping, Delivery & Store Pickup policy here.

How long does delivery take?

The average delivery lead time is dependent on the service and manner of delivery you have selected during the checkout process. The general rule of thumb is one (1) to three (3) business days once the order has been handed over to the courier. Please refer to our Shipping, Delivery & Store Pickup policy here.

Can I collect my order?

Yes, you are most welcome to collect your order. Should you wish to collect please select the In-Store Pickup during checkout. You'll be notified, via email, when to collect your order.

How can I pay for my order?

At this stage, we offer bank transfer (EFT), debit card (Visa / Mastercard) and credit card (Visa / Mastercard) payments.

Can I get a discount if I pay by EFT?

Unfortunately not. The prices listed on the website are already at the best price we can offer.

I paid by EFT, when will my order move onto the next step?

Once your EFT has cleared into our bank account it will move to the next step.

Can you source a product that is not listed on the website?

We can try! We will do our utmost to source the product for you through local supply chains. We'll keep in contact via email and let you know if the product can be sourced.

Can I return an item I purchased?

Most likely! If you’re looking to return a product from your order, or even the entire order, for whatever reason, see our Return, Warranty & Refund policy here.

HELP my item is defective. How do I submit a warranty claim?

Ouch! It is never nice to have a product go defective. To apply for a warranty claim please review our our Return, Warranty & Refund policy here. and then drop us an email.

I stay outside South Africa. Can you deliver to me?

Unfortunately, at this time, we do not deliver to other countries besides South Africa.

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